RETURN & REFUND POLICY

Return Timeframes

Within 7 days of delivery
Returns or exchanges are accepted for any reason.
Return shipping costs are the responsibility of the customer for non-quality-related reasons.

Within 30 days of delivery
Returns are accepted only for product-related issues, including defects, damage, or functionality problems.
In such cases, return shipping costs will be covered by PUREPLUS.

Beyond 30 days
Returns are generally not accepted. If a return is approved at our discretion, the customer will be responsible for return shipping costs and a 15% restocking fee may apply.

Return Shipping

If the return is confirmed to be caused by a PUREPLUS error (e.g. defective product, incorrect item shipped), a prepaid return shipping label will be provided.

For non-PUREPLUS-related returns, customers are responsible for all return shipping and handling costs.

Returns sent as “Package Refused” or by similar methods may require extended processing time.

Returns without valid tracking information that are lost in transit may not be eligible for a refund.

Non-Returnable Items

Air filters are not eligible for return unless they are unopened, unused, undamaged, and in original packaging.

Refund Policy

Refund Eligibility

To qualify for a full refund, returned merchandise must be:

Brand new, unopened, unused, and undamaged

Returned with all original parts, accessories, packaging, shrink wrap, and components intact

Refunds for items purchased by mistake are only granted if the above conditions are met.

If the product is confirmed to be defective, the condition requirements above may not apply.

Damaged or Incomplete Returns

If returned merchandise is found to be damaged or missing components, a damage fee of up to 20% of the order value may be deducted from the refund.

If the returned package is confirmed as a total loss, no refund will be issued, and the merchandise may be returned to the customer. Additional shipping charges may apply.

PUREPLUS reserves the right to decline a refund if returned items do not meet return eligibility requirements.

Refund Processing

Approved refunds will be issued to the original payment method within 14 business days after the returned merchandise is received and inspected.

Refund processing time includes return shipping, inspection, and financial institution processing time.

A refund confirmation email will be provided, including details such as item condition, refunded amount, and any applicable deductions.

If the original payment method is no longer available (e.g. closed bank account or expired card), please contact us for assistance.

Exchange Policy

Customers are responsible for both return and replacement shipping costs for standard exchanges.

Returned merchandise must be in unopened, unused, sellable, and undamaged condition.

For exchanges caused by a PUREPLUS error, PUREPLUS will cover both return and replacement shipping costs, and condition requirements may not apply.

To complete an exchange more quickly, customers may place a new order for the desired item and return the original item for a refund.

Address Accuracy & Delivery Issues

Customers are responsible for providing accurate shipping information.
If an order is returned by the carrier due to an incorrect or incomplete address, the customer will be responsible for shipping costs. Refunds, if applicable, will be processed only after the package is returned to our return facility.

Contact Us

For return, refund, or exchange requests, please contact:

Email: service@pureplusfilter.com